Riviera Hotel Carcavelos Directory

Dear guest,

Welcome to Hotel Riviera

At Hotel Riviera we are committed to working with the highest standards of safety and comfort, to provide our guests with the best experiences.

For the reopening of the Hotel Riviera, and based on the guidelines of the DGS - General Directorate of Health, the WHO - World Health Organization, as well as Turismo de Portugal, we redefined and implemented a set of new policies and procedures, which aim to ensure the well-being of all our customers and employees.

We invested heavily in training all teams in new prevention and hygiene practices and procedures.

WHAT PREVENTION AND HYGIENE MEASURES ARE BEING APPLIED AT THE RIVIERA HOTEL?

- Mandatory use of protective masks in all indoor common areas of the hotel; its use is also recommended in outdoor areas and around the pool.

- Maintain the minimum social distance recommended by the DGS of 1.5 meters between people, and avoid crowds and intersections, respecting the directions of circulation, which are duly signposted.

- Frequent use of the alcohol gel dispensers, available throughout the hotel, is strongly recommended.

- We recommend that you avoid using cash as a form of payment, preferring electronic payment, such as pre-payment by bank transfer or in-person payment via debit card using, preferably, the contactless option ;

-We recommend that you go to Reception to prepare your check out in advance (preferably the day before)

- Recommended limited use of the elevator (Maximum capacity of 2 Pax ).

- Breakfast can be served in your room or in the hotel restaurant, this choice being made at the time of check-in. Please inform/change your preference at reception by 11 pm. Advance reservation is required.

- In the restaurant, all services have been reorganized and are subject to mandatory pre-booking, avoiding crowds and ensuring mandatory social distancing;

- Restructuring and strengthening of cleaning plans, in all areas and surfaces, increasing   frequency of cleaning common areas and objects, such as elevators, handles, sofas, chairs, tables, glass, etc.

- Use of certified cleaning products and disinfectants;

- Clothing treatment in accordance with the recommendations of the DGS - General Directorate of Health;

- Regular ventilation of all common areas;

- We have a specific area for isolation in suspected or confirmed cases of COVID-19, with natural ventilation, bathroom, personal protective equipment such as surgical masks and disposable gloves, as well as a thermometer, waste bags and bags for collecting used clothing;

- We will always have a staff member responsible for activating procedures in the event of suspected infection, providing the necessary assistance and contacting the SNS - National Health Service (808 24 24 24);

- All our employees are familiar with the new safety and hygiene guidelines, validated by Turismo de Portugal through the “ Clean & Safe ” seal, and have received additional training so that they can safely carry out the new measures implemented;

INDEX

  Phones and other information

Room Service

Services from A to Z

 

We would like to share with you some information that may be useful during your stay.

 

TELEPHONE

Outside Line dial 0

LOCAL/NATIONAL CONNECTIONS

Outside Line (0) + Telephone Number (9 Digits)

INTERNATIONAL CONNECTIONS

Overseas Line (0) + International Code (00) + Country Code + Telephone Number

To call another room, dial 2 followed by the room number

Hotel Riviera

214 586 600

Estoril Tourist Office

214 647 570

Lisbon Airport

218 411 300

Cascais Hospital

214 653 000

 

Room Service | Restaurant

3

Housekeeper | Cleaning

4

Reception

5

SPA

7

Bar “The Lighthouse”

8

The entire hotel has free wireless internet access. See your access password on your Keycard.

This room is equipped with a powerstation to connect your electronic devices compatible with EU type C sockets. If you need an adapter, please contact reception.

ROOM SERVICE MENU

Continental Breakfast – 7:00am to 11:00am

Includes

Tea, coffee, milk or chocolate | Bread basket |

Cheese and ham, jam, honey and butter | orange juice

Extras

Toast

3.00 €

Poached, fried or scrambled eggs

4.50 €

For each ingredient (bacon, sausage, mushrooms, roasted tomatoes)

1.00 €

Natural or flavored yogurt

1.50 €

Plate of sliced fruit (orange, kiwi, melon)

5.50 €

Fruit salad

3.50 €

Light meals – from 12:00 to 23:00

Soup of the day

3.50 €

Mixed toast on country bread (or sliced bread) *

4.50 €

Prego in Bolo do Caco with garlic butter *

9.00 €

Riviera Club Sandwich *

9.00 €

Special Burger (Island cheese, bacon, lettuce and tomato) *

9.00 €

Grilled chicken breast with arugula and “Mozzarella”

9.00 €

Smoked salmon, cream cheese, lettuce and carrot wrap

9.00 €

Snacks with [ * ] served with French fries

Desserts

Chocolate “Coullant” with vanilla ice cream

4.50 €

Cottage Cheese Pie with Cinnamon

4.50 €

Plate of laminated tropical fruit

9.00 €

Cheese platter with jam

8.00 €

DRINKS

Portugal by the glass 15 cl

Terras D'Uva – Alentejo - Rosé | White | Red

4.00 €

Conde Monsul – Douro – White | Red

4.50 €

CHAMPAGNES, SPARKLING WINES AND WINES 75 cl

Mumm Cordon Rouge – Champagne

75.00 €

Murganheira Reserva Brut – Sparkling Wine

27.00 €

Terras D'Uva – Rosé | white | red

12.00 €

Masterpiece Great Choice – Green

14.00 €

Conde Monsul White or Red

14.00 €

BEER

National beer bottle 33 cl

3.00 €

Imported beer 25 cl bottle

3.50 €

National craft beer bottle 33 cl

5.00 €

JUICES AND SOFT DRINKS

Soft drinks - coca-cola, coca-cola zero, 7up, Ice tea 33 cl

2.50 €

Natural orange juice

4.00 €

 

WATERS

Mineral water

2.00 €

Mineral water

3.00 €

Sparkling water

2.00 €

Sparkling water with lemon

2.00 €

Sparkling water

3.00 €

CAFETERIA

Espresso or decaf

1.50 €

Tea (black, linden, chamomile, green, mint)

2.00 €

Coffee or double decaf

2.30 €

Coffee with milk

2.30 €

Cappuccino

2.50 €

Hot chocolate

2.50 €

SPECIALTY COFFEES

RIVIERA COFFEE

Beirão liqueur, coffee, sugar and cream

7.00 €

ROYAL COFFEE

Apple Tree, Coffee, Sugar and Cream

7.00 €

IRISH COFFEE

Jameson Whiskey, Coffee, Sugar and Cream

7.00 €

SEVERAL

Ice service

3.50 €

To request, dial - 5

Service fee €5.00

Corkage Fee €5.00

VAT included at the legal rate

The Hotel has a complaints book

If you require information about allergens, please consult our staff before placing your order; no dish, food product or drink, including couvert, may be charged if it is not requested by the customer or is not used by the customer – DL 10/2015